How to Escalate Communication Issues

Steps to get your attorney's attention

Before filing a formal complaint, try these escalation steps. Document everything -- dates, times, what you requested, and the response (or lack thereof).

Step 1: Put it in writing

Send a clear, written communication (email or letter) stating what information you need and when you need it. Written requests create a documented record that phone calls do not.

Step 2: Contact the supervising attorney

If your attorney works at a firm, contact the managing partner or supervising attorney. Many firms have internal oversight processes that can resolve communication issues quickly.

Step 3: Send a formal demand letter

Write a letter that specifically references Model Rule 1.4, states that you are being denied your right to communication, and sets a deadline for response (typically 10 business days).

Step 4: Contact the bar association

If internal escalation fails, contact your state bar association's client assistance program. Many bars have informal resolution processes that can prompt a response before a formal complaint is needed.

Step 5: File a formal bar complaint

If all else fails, file a formal complaint with your state bar's disciplinary authority. Chronic non-communication can result in reprimand, suspension, or disbarment.